Shipping Policy

What is STANDARD SHIPPING?

Standard shipping is our default shipping method. Under this free option, we will use the United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We make the determination on which to use based on speed and cost-effectiveness. Please note that free standard shipping is only applicable in the continental United States (excludes Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands). DME Supply USA will ship select products internationally. All shipping charges are calculated by UPS and will be displayed at the time of checkout. The customer is responsible for all shipping, import, and brokerage fees from UPS Worldwide or your country’s customs center.

When will my order be shipped?

Most orders placed before 3:30 pm EST/EDT Monday through Friday will be shipped that day via your selected shipping method. Orders placed after 3:30 pm EST/EDT Monday through Friday or any time-of-day Saturday and Sunday are shipped the following business day. If any items in your order are unavailable or on backorder, you will be notified, and the unavailable item(s) will be shipped out as soon as possible. All price estimates for expedited shipping are based on business days only. Saturday delivery is available with express shipping, but at an extra charge. You must call in to speak with a customer service representative to choose this delivery method. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.

Lithium Battery Shipping Policy

To ensure safe delivery, the shipment of lithium batteries is regulated by the Department of Transportation (DOT), the Federal Aviation Administration (FAA), and numerous shipping agencies (UPS, FedEx, DHL, USPS, etc.). Per DOT and FAA constraints, lithium batteries cannot ship overnight. However, we can ship lithium batteries overnight with the purchase of a unit (as the battery is contained within the unit). If you have any questions or concerns regarding these regulations, please contact our office at 888‑556‑4779 or email us at info@dmesupplyusa.com.

How much does shipping cost?

DME Supply USA is now happy to offer free standard (2-10 business day arrival time) shipping on all orders over $49. Orders under $49 will be charged a flat rate of $6.99 for standard shipping. All customers have the ability to upgrade shipping to our UPS expedited options at an additional cost. To locate these prices, add your desired items to cart and begin the checkout process, you will be prompted to choose a shipping method after entering your address. We reserve the right to choose a shipping method when orders are shipped free of charge to the customer. We may also send items without tracking information via USPS.


Questions or Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@dmesupplyusa.com, or via telephone at 1‑866‑763‑4DME.

View our entire Terms and Conditions.