Returns and Exchanges

DME Supply USA's Return Policy is to protect the integrity of our services and products as well as our loyal customers. Customers have an expectation that the products received are compliant and sanitary and our goal to meet those expectations.

DME SUPPLY USA will accept returns on any unopened product within 10 days of the original purchase date with a 15% Restocking Fee (see below). 

To qualify for acceptable returns the product must be in the original UNOPENED manufacturer's packaging. We cannot accept opened packages that have been resealed by the customer, this is still considered an opened package and any and all refunds will be voided. Our original unbroken seal (DME Supple USA places a label over manufacturer's packages that are not in sealed packages for the safety of our customers) must be on any packages received. If this label has been removed or tamered with any and all refunds will be voided. 

 

Unacceptable Returns

DME Supply USA provides a variety of products some of which are personal healthcare items that cannot be resold once the product has left our warehouse. Therefore these items cannot be returned and will not be refunded. The following list are general items and may not included all items that fall under the category of NON-Returnable/Unacceptable Returns.

  • Bedding (pillows, linens, etc.)
  • Wound Care (dressings, etc.)
  • Hospital Beds
  • Wheelchair cushions
  • Commodes
  • Bath products
  • Suction supplies and equipment
  • Patient Aids

 

Restocking Fee

DME Supply USA has adopted a Restock Fee charge due to the costs inccured related to shipping, packaging, and inventory. Restocking Fee will apply on all returns (incorrectly ordered, returning instead of replacing per our policy, etc.). Some items noted as "non-returnable" may be accepted on a case-by-case basis, and will be subject to a higher restocking fee. 

Manufacturer Warranties

Some products such as Mobility, Sleep Therapy units, Oxygen, and others may carry a manufacturer warranty. If your purchase malfunctions, call our office at 1-866-763-4DME (4363) to verify the item is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are the solely at the discression of the manufacturer. Customer is responsible for shipping the product to our office. Repair or replacement of the product can take up to 4 weeks depending on the manufacturer.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before repairs are completed), or purchase a new product at current prices displayed on the website.

Questions, Comments, Concerns?

Please fell free to contact us at any time with your questions or concerns. We are available via email at info@dmesupplyusa.com, or via telephone at 1-866-763-4DME.

View our entire Terms and Conditions.

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