DME Supply USA's return policy serves to protect the integrity of our products, as well as to provide full transparency to our loyal customers. We understand that our customers expect the products they receive to be compliant and sanitary, and our goal is to meet those expectations.
DME SUPPLY USA will accept returns on any unopened product up to 10 days after the order is received, with a 15% Restocking Fee (see below).
To qualify for a return/refund, product(s) must be in the original, UNOPENED, manufacturer's packaging. We cannot accept opened packages, with no exceptions. In the case that a product is sent back to us opened, the possibility of a refund will be void. DME Supply USA places a label on certain items that are not in sealed packages by the manufacturer for the safety of our customers. Returned items with this label must be intact to receive a refund. If this label has been removed or tampered with, the possibility of a refund will be void.
DME Supply USA provides a range of personal healthcare products that cannot be resold once leaving our warehouse. As a result of this rule, these product types are not accepted for returns or refunds. The following section details a general list of items and may not include all products that fall under the Non‑Returnable/Unaccepted Returns category.
- Bedding (pillows, linens, etc.)
- Wound Care (dressings, etc.)
- Hospital Beds
- Wheelchair cushions
- Bath products
- Suction supplies and equipment
- Patient Aids
- Transfer Benches
DME Supply USA has adopted a 15% restocking fee resulting from shipping, packaging, and inventory costs. A restocking fee will apply on all returns, with no exceptions.
Some product categories (Mobility, Sleep Therapy, Oxygen, etc.) may carry a manufacturer's warranty. If a product you purchased malfunctions, call our office at 1‑866‑763‑4DME (4363) to verify whether it is still under warranty. If the malfunctioned product is under warranty, we will provide a Return Merchandise Authorization (RMA) number. You must call our office to receive an RMA number. All warranty claim decisions are made solely at the manufacturer's discretion. The customer is responsible for shipping the product back to our office. Repair or replacement of the product can take up to 4 weeks, depending on the manufacturer.
Manufacturer warranties do not protect against misuse or water damage. If you send in a product for repair and misuse or water damage is the cause of the product's malfunction, you will have three options:
- The machine can be returned to you at no cost.
- You can pay the manufacturer to repair your machine (costs will be communicated and collected before beginning repairs).
- You can purchase a new machine at the listed price on our website.
Questions or Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at firstname.lastname@example.org, or via telephone at 1-866-763-4DME.
View our entire Terms and Conditions.