Shipping Policy

 

What is STANDARD SHIPPING?

Standard shipping is our default shipping method. Under this option we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost effectiveness. For orders over $99, this service is free. For orders ranging from $0-$98.99, the fee is a flat rate of $6.99. Please note: Offer for free standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). DME Supply USA will ship certain products internationally. All shipping charges are calculated by UPS and will be displayed at time of checkout. Purchaser is responsible for all shipping, import and brokerage fees assets by UPS Worldwide or your country customs center.

When will my order be shipped?

Most orders placed before 3:30pm EST/EDT Monday through Friday will be shipped that day via chosen shipping choice. Orders placed after 3:30pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express shipping, but at an extra charge. To choose this delivery method, you must speak with a customer service representative. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.

Lithium Battery Shipping Policy

Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as USP, FedEx, DHL, USPS and so others to ensure safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries overnight with the purchase of a unit (the battery is contained within the unit). If you have any questions of concerns regarding these regulations please contact our office at 866-763-4363 or email us at info@dmesupplyusa.com.



How much does shipping cost?

DME Supply USA is happy to now offer free standard (2-10 business day arrival time) shipping on all orders over $99. Orders under $99 will be charged a flat rate of $6.99 for standard shipping. All customers have the ability to upgrade shipping to our UPS expedited options at an additional cost. To find these costs please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. We may send items without tracking information via USPS.

Shipping Rates:

Standard Flat Rate: $6.99
UPS Ground: $13.99
UPS 3 Day: $19.99
UPS 2 Day: $24.99
UPS Next Day: $44.99
UPS Saturday Delivery (if available): $59.99


Questions, Comments, Concerns?

Please fell free to contact us at any time with your questions or concerns. We are available via email at info@dmesupplyusa.com, or via telephone at 1-866-560-CPAP.

View our entire Terms and Conditions.

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