What is STANDARD SHIPPING?
Standard shipping is our default shipping method. We will use the United Parcel Service (UPS) or the United States Postal Service (USPS) to ship your package. All shipping charges are calculated by the courier and will be displayed at the time of checkout. DME Supply USA will ship select products internationally. The customer is responsible for all shipping, import, and brokerage fees from UPS Worldwide or your country’s customs center.
When will my order be shipped?
Orders ship within 1‑3 business days once processed (this excludes weekends and major holidays), with the exception of products marked as drop shipped. Due to chain‑supply shortages, you may experience delays in the processing and shipment of drop shipped items. All price estimates for expedited shipping are based on business days only. Saturday delivery is available with express shipping, but at an extra charge. You must call in to speak with a customer service representative to choose this delivery method. Please note that UPS Ground service always includes Saturday delivery but expedited options do not.
Lithium Battery Shipping Policy
To ensure safe delivery, the shipment of lithium batteries is regulated by the Department of Transportation (DOT), the Federal Aviation Administration (FAA), and numerous shipping agencies (UPS, FedEx, DHL, USPS, etc.). Per DOT and FAA constraints, lithium batteries cannot ship overnight. However, we can ship lithium batteries overnight with the purchase of a unit (as the battery is contained within the unit). If you have any questions or concerns regarding these regulations, please contact our office at 888‑556‑4779 or email us at firstname.lastname@example.org.
How much does shipping cost?
All shipping charges are calculated by the courier and will be displayed at the time of checkout. Customers have the ability to upgrade shipping to our UPS expedited options at an additional cost. To locate these prices, add your desired items to cart and begin the checkout process, you will be prompted to choose a shipping method after entering your address.
Questions or Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at email@example.com, or via telephone at 1‑866‑763‑4DME.
View our entire Terms and Conditions.