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Shipping Policy

 

What is STANDARD SHIPPING?

Standard shipping is our default shipping method. Under this option, we will use either United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package. We will make this determination based on speed and cost-effectiveness. Please note: Standard shipping is only valid in the continental United States (Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands). DME Supply USA will ship certain products internationally. All shipping charges are calculated by UPS and will be displayed at the time of checkout. Purchaser is responsible for all shipping, import, and brokerage fees assets by UPS Worldwide or your country customs center.

When will my order be shipped?

Most orders placed before 3:30 pm EST/EDT Monday through Friday will be shipped that day via chosen shipping choice. Orders placed after 3:30 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any orders are not available or on backorder, the customer will be notified and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express shipping but at an extra charge. To choose this delivery method, you must speak with a customer service representative. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.

Lithium Battery Shipping Policy

Lithium battery shipping is regulated by DOT and FAA as well as shipping agencies such as USP, FedEx, DHL, USPS, and so others to ensure the safe transportation of these products. Per regulations from the FAA and DOT, lithium batteries cannot be shipped overnight. We are able to ship lithium batteries overnight with the purchase of a unit (the battery is contained within the unit). If you have any questions or concerns regarding these regulations please contact our office at 866-763-4363 or email us at info@dmesupplyusa.com.



How much does shipping cost?

All customers have the ability to upgrade shipping to our UPS expedited options at an additional cost. To find these costs please add the desired items to your cart and initiate checkout to see published rates. We may send items without tracking information via USPS.


Questions, Comments, Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@dmesupplyusa.com, or via telephone at 1-866-763-4DME(4363).

View our entire Terms and Conditions.

ResMed products can only be sold to end-users residing in the U.S. and not to other third parties or businesses.

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